Refund policy
Refund & Replacement Policy
Due to the perishable nature of flowers and floral arrangements, all sales are final. However, customer satisfaction is very important to us. If you are not satisfied with your order for any reason, please contact us within 24 hours of delivery.
🌸 Issues We Handle
- Damaged arrangements
- Incorrect items delivered
- Quality concerns
✅ We May Offer
- A replacement arrangement
- Store credit or refund at our discretion
📞 Contact Us
Phone: (630) 771-9300
Toll Free: (800) 266-0308
Email: karensfloralinfo@gmail.com
Address: 483 S Weber Road, Bolingbrook, IL 60490
📌 Important Notes
- Claims must be made within 24 hours of delivery
- We may request a photo of the product for review
- Substitutions may occur due to seasonal availability
- Same-day orders cannot be cancelled once preparation begins
We are committed to ensuring every customer has a positive experience with Karen's Floral Expressions. Your satisfaction is our priority! 🌸